The computer department of the library of the University of Hong Kong has regular maintenance and inspection work, which requires different specified repairs and maintenance in different departments and colleges. In general, there will be requests from different departments for maintenance, and after receipt of the request, staffsfrom the IT department will record the request and arrange for maintenance personnel to repair. After that, different cases will be repaired by different maintenance personnel. And the maintenance personnel needs to record the repair process and the results.
Previously, they used paper, pens and documents to record and arrange, after the maintenance, the personnel needed to prepare different reports on a case by case basis. This method is time-consuming and particularly inefficient. So they want to take advantage of the cloud system which can be used by different users anywhere, and we customized an online cloud platform for them. Three different groups of usage classifications are provided, and the requester can submit maintenance requirements according to the preset classification, after received by the system, the E-mail will be sent to the specified administrator according to the classification. The administrator will check the schedule of the maintenance personnel and send the E-mail to them. The maintenance personnel can log in to the cloud system to view the maintenance schedule that day, and after the maintenance, they can directly input the information into the system and upload the proof pictures. In this way, all maintenance will have complete records, and the maintenance personnel do not have to spend extra time preparing the report. Finally, managers can also use the system to export different reports, such as the total number of requests, classified reports, and so on. Besides, the preparation of the report is carried out by different staffs.